Privacy Policy

We collect only the information needed to process your orders and support you:

• Name, phone number, and delivery address
• Email address (if provided)
• Order details and payment preference (e.g., COD)
• Anonymous usage data (pages visited, device type) via cookies

We use your information to:

• Process and deliver your orders
• Send order confirmations and tracking updates via WhatsApp or SMS
• Respond to customer support requests
• Improve our products, website, and service quality

We never sell your data. We only share information with trusted parties needed to fulfill your order:

• Courier partners (to deliver your parcel)
• Payment processors (where applicable)
• Legal authorities (only when required by law)

We use cookies to keep your cart working, remember preferences, and understand how people use our site. You can disable cookies in your browser — some features may not work correctly if you do.

Orders pass through encrypted (HTTPS) connections. Customer data is stored securely and access is limited to authorized team members. We do not store raw card data on our servers.

You can at any time:

• Request a copy of the data we hold about you
• Ask us to correct or delete your data
• Opt out of marketing messages

To exercise these rights, email us at info@herbiyana.com.

Herbiyana products are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor provided us data, contact us and we will delete it.

We may update this policy as our service evolves. Changes take effect as soon as they are posted on this page. The date at the top reflects the latest revision.